FAQ's

FAQs

Frequently

Asked Question

Payment Methods 


  • How can I pay ?

    If you are making the payment and you see the PayPal logo. you can  pay with your preferred  credit card.


    Your billing address and all your information must be exactly the same as it appears on your credit/debit card in order to complete the transaction.


    Orders paid through PayPal will be charged instantaneously.


    Please disable any pop-up blockers during the checkout process in the event that your chosen payment method requires extra verification. If that is the case, you will be prompted to verify your card details with your issuing bank in order to complete checkout.


    If you have any issues during the checkout process, please contact us. we can process your order by phone.


    Our store hours are Monday to Friday from 10:00 Am ET to 6:00 pm ET  - Saturday from 10:00 Am ET to 2:00 pm ET


Product


  • Where are Añel shoes made?

    All our Añel shoes  are 100% Handmade in Sala Consilina, Italy 


  • Can I order custom shoes?

    Yes,  because our Añel Racer shoes are 100% handmade in Italy, therefore we can accommodate all our customer's needs

Sizing & Fit


  • Are the shoes true to size?

    Yes

  • What size shoes should I order?

    Añel Racer shoes are designed to fit true to standard shoe sizes. 

    The best sizing advice is to simply order what you’d normally order! 


    Need more advice? Check Out Our Fit Guide Here or shoot us an email any time at anelracercollection@gmail.com

  • Do you have a size conversion chart?

    Brannock Devices are used to measure standard U.S. shoe sizes (like our sizing), so you can use This Size Conversion Chart if you don’t know your U.S. shoe size!

  • I have wide feet.

    Our Añel Racer shoes are 100% handmade in Italy, therefore we can accommodate all our customer's needs. 

  • I have narrow feet.

    Our Añel Racer shoes are 100% handmade in Italy, therefore we can accommodate all our customer's needs. 

  • Can Añel shoes be worn with an orthotic or special insert?

    Our insoles are not designed to be removed, but many customers use inserts successfully with our shoes. 

  • Do you offer mismatched sizes?

    Yes,  because our Añel Racer shoes are 100% handmade in Italy, therefore we can accommodate all our customer's needs.  

Shipping


  • How much is delivery?

    Free in the US.

  • How long will it take

    If the model and size requested is not available for immediate delivery, then we will need 15 working days for the handmade creation and delivery of your Añel Racer shoes.

Returns & Exchanges


  • What is your return policy?

    We offer a free return exclusively in the US. 


    All other countries:

    Shipping and handling charges for returns are your responsibility and are non-refundable. We recommend you return the package using an insured shipping method. We do not accept responsibility for packages we do not ship ourselves.


  • Can I exchange items?

    Yes.

  • Do you offer free returns & exchanges?

    Yes! Returns & exchanges for unworn Añel items are free in the US

    Visit the shipping and return policy to start your return or exchange.

Have a question we didn't answer?

Reach our Customer Experience team by email at anelracercollection@gmail.com or by phone from 10am-6pm ET Monday-Friday

and 10am-2pm ET Saturday at (305) 448.5053


Share by: